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Return & Refund Policy

Last updated: August 24, 2026

This Return & Refund Policy explains how Fitzoraz LLC, doing business as Armvora (“Armvora,” “we,” “us,” or “our”), handles returns, exchanges, cancellations, and refunds for products purchased directly through Armvora.com.

This policy applies to eligible orders delivered in the United States and Germany. It is intended to supplement, and does not limit, any mandatory consumer rights available under applicable law.

1. Return Policy Overview

Armvora accepts eligible returns requested within 90 calendar days after the order is delivered.

To qualify under our standard commercial return policy:

  • The product must have been purchased directly from Armvora.com;
  • The return request must be submitted within 90 calendar days after delivery;
  • The product must be returned with all included parts, accessories, manuals, and components;
  • The product must not show damage caused by misuse, abuse, unauthorized modification, or improper assembly;
  • The customer must provide valid proof of purchase; and
  • The return must be authorized by Armvora before the item is mailed.

Reasonable inspection or testing of a product does not automatically make it ineligible for return. However, excessive use, avoidable damage, missing components, or handling beyond what is reasonably necessary to inspect the product may affect eligibility or refund value where permitted by law.

2. Eligible Reasons for Return

Eligible return reasons may include:

  • The customer changed their mind;
  • The product is no longer wanted;
  • The wrong product was ordered;
  • The product arrived damaged;
  • The product is defective or does not function as described;
  • The customer received an incorrect product;
  • The shipment contains missing parts or accessories; or
  • Another return right applies under applicable consumer law.

Eligibility and return costs may differ depending on whether the return results from a customer preference or an error, defect, or damage for which Armvora is responsible.

3. How to Request a Return

Before returning an item, contact Armvora Customer Support at support@armvora.com.

Please include the following information:

  • Your full name;
  • Your order number;
  • The email address used to place the order;
  • The product you wish to return;
  • The reason for the return; and
  • Photographs or video if the product is damaged, defective, incorrect, or incomplete.

Our support team will review the request and, if approved, provide return instructions and the applicable return address.

Products must not be mailed to Armvora’s business address or any address shown on the original package unless our support team specifically authorizes that address for the return.

4. Return Authorization

A return authorization is required so that the returned product can be matched to the correct order and processed at the appropriate facility.

Packages sent without authorization, sent to an incorrect address, or returned without sufficient identifying information may be delayed, refused by the receiving facility, or returned to the sender.

Requesting authorization does not waive or reduce any mandatory right of withdrawal or statutory remedy available to a customer in Germany.

5. Return Shipping Costs

Returns Due to Customer Preference

For eligible returns based on a change of mind, an accidental order, an unwanted item, or another reason not caused by Armvora, the customer is responsible for the direct cost of return shipping, except where applicable law requires otherwise.

We recommend using a trackable shipping service and retaining the shipping receipt until the return has been completed. Armvora is not responsible for customer-arranged return packages lost before reaching the authorized return facility, except where mandatory law provides otherwise.

Damaged, Defective, Incorrect, or Incomplete Orders

If the product arrived damaged, defective, materially different from its description, incomplete, or incorrect due to an error attributable to Armvora, Armvora will provide an appropriate remedy and cover reasonable authorized return shipping costs where a return is required.

Do not purchase return postage for an Armvora-responsible issue unless our support team has instructed you to do so. Unauthorized postage costs may not be reimbursable.

6. No Restocking Fee

Armvora does not charge a restocking fee for an approved return that complies with this policy.

This does not prevent Armvora from making a lawful deduction for a product’s diminished value when the customer has handled or used the product beyond what is reasonably necessary to inspect its nature, characteristics, and function.

Any proposed deduction will be explained to the customer and applied only where permitted by applicable law.

7. Return Condition Requirements

Returned products should be:

  • Reasonably clean and safely packaged;
  • Complete with all original components and accessories;
  • Free from damage caused after delivery;
  • Free from unauthorized alterations or repairs; and
  • Accompanied by the return authorization information.

Original packaging is preferred because it helps protect the product in transit, but its absence will not automatically eliminate statutory rights or make an otherwise valid return ineligible.

8. Items That May Not Qualify for a Commercial Return

Unless the product is defective, damaged, incorrectly supplied, or covered by a mandatory statutory right, Armvora may decline a commercial return for:

  • Products not purchased directly from from Armvora.com;
  • Return requests submitted after the applicable return period;
  • Products damaged through misuse, abuse, neglect, or improper storage;
  • Products damaged through incorrect assembly or failure to follow supplied instructions;
  • Products altered, repaired, or modified without authorization;
  • Products with missing essential components;
  • Products damaged during customer-arranged return shipping because of inadequate packaging; or
  • Items identified as final sale before purchase, where such a restriction is lawful.

A commercial return exclusion does not override applicable rights concerning defective, nonconforming, or incorrectly described goods.

9. Damaged or Defective Products

If your product arrives damaged or appears defective, contact support@armvora.com as soon as reasonably possible after discovering the issue.

Please provide:

  • Your order number;
  • A description of the problem;
  • Clear photographs or video showing the issue;
  • Photographs of the shipping package and label, if relevant; and
  • Any troubleshooting information reasonably requested by our support team.

Depending on the circumstances and applicable law, the available remedy may include replacement parts, repair assistance, replacement of the product, a price reduction, or a full or partial refund.

Defective-product claims may also be covered by our Warranty Policy. Commercial warranty coverage is provided in addition to, and does not replace, mandatory statutory rights.

10. Incorrect Products or Missing Parts

If you receive the wrong product or your order is missing a part or accessory, contact us at support@armvora.com.

After verification, Armvora may send the correct product or missing component, provide return instructions, or issue another appropriate remedy. Customers will not be required to pay authorized return shipping costs for an incorrect product supplied by Armvora.

11. Exchanges

Direct exchanges are subject to product availability and approval. Depending on inventory and fulfillment circumstances, we may:

  • Send a replacement after receiving and inspecting the returned item;
  • Send a replacement without requiring a return where appropriate; or
  • Issue a refund so the customer can place a new order.

A replacement product does not create a new statutory rights period where applicable law provides otherwise. Any remaining commercial warranty will be handled according to our Warranty Policy.

12. Return Inspection

After an authorized return arrives, we will inspect it to confirm the product identity, condition, included components, and stated reason for return.

Customers will be notified if additional information is required or if the condition of the return may affect the refund. Armvora will not deny a valid statutory remedy solely because a product has been reasonably inspected or tested.

13. Refund Processing

Once an eligible return has been received and approved, Armvora will issue the refund to the original payment method unless another method is expressly agreed and permitted by law.

For standard U.S. returns, approved refunds are generally initiated within 5–10 business days after the returned product is received and inspected.

After Armvora initiates a refund, the customer’s bank, card issuer, or payment provider may require additional time to post the credit. These external processing times are controlled by the payment provider.

Armvora does not issue refunds to a different card, bank account, or unrelated third party unless required or expressly permitted by law.

14. Refund Amount

An approved refund may include:

  • The eligible purchase price of the returned product;
  • Applicable taxes associated with the refunded amount; and
  • Original standard delivery costs where required by applicable law.

Because Armvora currently provides free standard shipping for eligible orders to the United States and Germany, there will normally be no original standard shipping charge to refund.

Optional expedited shipping, gift services, or other additional services selected by the customer may be non-refundable to the extent permitted by law, unless the service was not provided as agreed.

15. Partial Refunds

A partial refund may be considered where:

  • The customer agrees to keep a product with a minor issue;
  • The product has diminished in value because of unnecessary handling;
  • Nonessential accessories or components are missing;
  • Only part of a multi-item order is returned; or
  • A partial refund is an appropriate remedy under applicable law.

Armvora will explain the basis and amount of any partial refund before or when the refund is issued.

16. Order Cancellations

Customers may request an order cancellation by contacting support@armvora.com as soon as possible.

We will make a reasonable effort to cancel the order, but cancellation cannot be guaranteed after processing or shipment has begun.

If the order has already shipped, the customer may request a return after delivery under this policy. Customers in Germany may also exercise their statutory right of withdrawal as described below.

17. Refused and Unclaimed Deliveries

Refusing delivery or failing to collect a package does not automatically complete a cancellation or return.

If a package is returned to the sender, Armvora will review the shipment after it reaches the applicable facility. Any refund, reshipment charge, or deduction will be determined according to the circumstances, disclosures made before purchase, and applicable law.

Customers should contact us before refusing delivery whenever reasonably possible.

18. Purchases From Other Sellers

This policy applies only to products purchased directly through Armvora.com.

Products purchased through another website, marketplace, distributor, or retailer must generally be returned through that seller’s return process. The seller’s return terms will apply, without limiting any separate statutory or manufacturer warranty rights.

19. Right of Withdrawal for Customers in Germany

Consumers in Germany generally have a statutory right to withdraw from an eligible distance contract within 14 calendar days without giving a reason.

Withdrawal Period

The withdrawal period generally expires 14 calendar days after the day on which the customer, or a third party designated by the customer other than the carrier, receives the goods.

If one order contains multiple goods delivered separately, the withdrawal period generally begins when the final item is received, as provided by applicable law.

How to Exercise the Right of Withdrawal

To exercise the right of withdrawal, the customer must send Armvora a clear statement of the decision to withdraw before the withdrawal period expires.

The statement may be sent by email to:

support@armvora.com

The customer may use the following wording, although its use is not mandatory:

I hereby give notice that I withdraw from my contract for the purchase of the following goods:

Product: [product name]
Order number: [order number]
Ordered on: [date]
Received on: [date]
Customer name: [full name]
Customer address: [address]
Date: [date]

Returning Goods After Withdrawal

After notifying Armvora of the withdrawal, the customer must return or dispatch the goods without undue delay and no later than 14 calendar days after communicating the withdrawal, unless Armvora offers to collect the goods.

Armvora will provide the applicable return facility address. Products should not be returned to the corporate mailing address without prior instructions.

Cost of Withdrawal Returns

Unless Armvora agrees to cover the cost or applicable law requires otherwise, the customer bears the direct cost of returning goods under the statutory right of withdrawal.

If a product cannot normally be returned by standard parcel service, Armvora will provide or disclose the required estimate of the direct return cost in accordance with applicable German and EU consumer law.

Armvora bears the necessary return costs when the goods are defective, damaged, incorrect, or otherwise nonconforming and the law places those costs on the seller.

Refund Following Withdrawal

Armvora will reimburse eligible payments received from the customer, including the cost of the least expensive standard delivery method offered, no later than 14 calendar days after receiving the withdrawal notice.

Armvora may withhold reimbursement until the goods have been received or the customer provides evidence that the goods were sent back, whichever occurs first, unless Armvora has offered to collect the goods.

Reimbursement will normally be made using the same payment method used for the original transaction unless the customer expressly agrees otherwise and does not incur additional fees.

Diminished Value

The customer may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Statutory Exceptions

The right of withdrawal may not apply to categories excluded by law, such as goods made to the customer’s specifications or clearly personalized goods. Any applicable exception will be disclosed before purchase and applied only where legally permitted.

20. Legal Guarantee Rights in Germany

The Armvora 90-day commercial return policy and one-year commercial warranty do not replace or reduce the mandatory legal guarantee rights available to consumers in Germany.

Under applicable German and European Union consumer law, consumers may have a minimum two-year legal guarantee for goods that were defective, nonconforming, or not as advertised when delivered.

Depending on the circumstances and applicable law, remedies may include repair, replacement, a price reduction, or termination of the contract and a refund.

21. Payment Disputes and Chargebacks

If you believe a refund has not been processed correctly, contact support@armvora.com so we can investigate.

Nothing in this policy prevents a customer from exercising lawful rights through their bank, payment provider, or consumer-protection authority. However, contacting Armvora first may allow us to resolve the issue more quickly.

For more information about payment processing, see our Payment Policy.

22. Mailing Address Notice

The following address identifies the business responsible for Armvora:

Fitzoraz LLC, doing business as Armvora
732 S 6th ST, STE N
Las Vegas, NV 89101
United States

This is not automatically the return address for your order. Returns may be processed through different authorized facilities. Contact Customer Support and obtain return instructions before mailing any item.

23. Contact Armvora

For return, refund, cancellation, or exchange assistance, contact:

Please include your order number when contacting us. Do not send payment card numbers or sensitive financial information by email.

24. Related Armvora Policies

25. Policy Disclaimer

This policy describes Armvora’s standard return and refund procedures. It does not exclude, restrict, or replace any consumer right that cannot lawfully be waived.

If a provision of this policy conflicts with mandatory law, the applicable mandatory legal requirement will control to the extent of the conflict.

Armvora may update this policy when its products, return procedures, fulfillment operations, or legal obligations change. Changes apply from the “Last updated” date displayed above and do not retroactively reduce rights already acquired under an existing purchase.