Frequently Asked Questions
Find answers about Armvora products, payments, shipping, order tracking, returns, refunds, warranties, privacy, and customer support.
Armvora is operated by Fitzoraz LLC and currently serves eligible customers in the United States and Germany.
If you cannot find the answer you need, contact support@armvora.com.
About Armvora
What is Armvora?
Armvora is an online fitness equipment brand operated by Fitzoraz LLC. We offer home gym equipment and fitness training gear through Armvora.com.
Learn more about the business, our approach, and our customer commitments on the About Us page.
Who operates Armvora?
Armvora is operated by Fitzoraz LLC, an online retail business located at:
Fitzoraz LLC, doing business as Armvora732 S 6th ST, STE N
Las Vegas, NV 89101
United States
This business address is not automatically the authorized return address for an order. Contact Customer Support before mailing a product.
What products does Armvora sell?
Armvora offers home gym equipment and fitness training gear. Our selection may include compact strength-training products, adjustable resistance equipment, core and mobility products, and fitness accessories.
Available products, specifications, dimensions, included components, and intended uses are shown on the applicable product pages.
Products and Fitness Use
Are Armvora products suitable for home use?
Armvora focuses primarily on fitness equipment intended for personal or household use. Depending on the product, it may be suitable for a home workout area, apartment, home office, hotel room, or another appropriate indoor environment.
Review the product dimensions, surface requirements, weight or resistance limits, and safety instructions before purchasing or using the equipment.
Can Armvora products be used in a commercial gym?
Unless the product page expressly states otherwise, Armvora products are designed primarily for personal or household use.
Commercial, rental, institutional, rehabilitation-clinic, or high-frequency public-gym use may fall outside the product’s intended use or commercial warranty coverage.
Does Armvora guarantee specific fitness results?
No. Armvora does not guarantee a specific strength, muscle, weight-loss, mobility, rehabilitation, or medical result.
Individual results depend on factors including physical condition, technique, training frequency, nutrition, correct product use, and adherence to safety instructions.
Are Armvora products medical devices?
Armvora fitness products are not medical devices unless a product page expressly and lawfully identifies the product otherwise.
Product information is not a substitute for medical advice, diagnosis, treatment, rehabilitation, or emergency care. Consult a qualified healthcare professional before starting a new exercise program if you have an injury, medical condition, pregnancy, chronic pain, mobility limitation, or another health concern.
What should I do if my product appears damaged or unsafe?
Stop using the product immediately if it appears damaged, unstable, broken, unusually noisy, or otherwise unsafe.
Contact support@armvora.com with your order number, a description of the issue, and clear photographs or video. Do not continue using equipment that may create a risk of injury.
Ordering and Payment
How can I place an order?
Select an available product on Armvora.com, choose any required options, add it to your cart, and proceed through the secure online checkout.
Review the product, quantity, delivery address, currency, discounts, taxes, and final total before submitting payment.
Which payment methods does Armvora accept?
Armvora accepts the payment methods displayed as available during checkout. Available options may differ according to the customer’s country, currency, order value, device, and payment-provider eligibility.
The payment options shown at checkout are the authoritative list for that transaction. See our Payment Policy for more information.
Is payment on Armvora.com secure?
Armvora uses an encrypted online checkout and works with payment service providers to process transactions.
Armvora generally does not receive or store complete payment card numbers or card security codes. No online system can be guaranteed to be completely secure, so customers should also protect their devices, accounts, and passwords.
Which currency will I be charged in?
The currency shown on the final checkout page controls the transaction. Customers in the United States may be shown U.S. dollars, while customers in Germany may be shown euros or another clearly identified checkout currency.
If your payment method uses another currency, your bank or payment provider may apply a conversion rate or foreign-transaction fee.
Why was my payment declined?
A payment may be declined because of incorrect billing information, insufficient funds, an expired payment method, incomplete authentication, a bank restriction, or fraud-prevention controls.
Confirm your payment details or try another method displayed at checkout. Armvora cannot override a decline issued by your bank or payment provider.
Can I change or cancel my order?
Contact support@armvora.com as soon as possible with your order number.
We will make a reasonable effort to assist, but cancellation or modification cannot be guaranteed after order processing or shipment has begun. If the order has shipped, you may request a return after delivery under our Return & Refund Policy.
Shipping and Delivery
Where does Armvora ship?
Armvora currently ships eligible orders to valid delivery addresses in the United States and Germany.
Availability is determined by the address entered during checkout. If your destination cannot be selected, we are currently unable to ship the order to that location.
Does Armvora offer free shipping?
Yes. Armvora currently provides free standard shipping for eligible orders delivered to destinations we serve in the United States and Germany.
If an optional paid delivery method becomes available, its cost will be shown before the order is submitted.
How long does Armvora take to process an order?
Orders are generally processed within 1–3 business days after payment authorization.
Business days are Monday through Friday and exclude applicable public holidays. Processing time is separate from carrier transit time.
How long does delivery take?
Estimated transit time after processing is approximately 5–12 business days for eligible deliveries in the United States and Germany.
Including processing, the estimated total delivery window is approximately 6–15 business days.
Delivery times are reasonable estimates rather than guaranteed arrival dates. Review our Shipping Policy for delay conditions and delivery information.
How can I track my Armvora order?
When your order ships, we will normally send a tracking number or tracking link to the email address provided during checkout.
You may also use our official tracking page: Track Your Armvora Order .
Why is my tracking information not updating?
Tracking information may take 24–72 hours to display movement after a shipping confirmation is issued.
Tracking may also pause temporarily between carrier facilities or during customs processing. If there has been no update for an extended period, email support@armvora.com with your order number.
What can cause a delivery delay?
Delivery may be delayed by:
- Severe weather;
- Carrier service disruptions;
- High shipping volume;
- Customs inspections;
- Public holidays;
- Remote-area limitations;
- An incomplete address; or
- Events outside Armvora’s reasonable control.
Mandatory delivery and cancellation rights available under applicable law remain unaffected.
What should I do if tracking says delivered but I cannot find my package?
Please:
- Confirm the shipping address;
- Check entrances, mailrooms, reception areas, and safe locations;
- Ask household members, neighbors, or building staff;
- Allow up to 48 hours for a premature delivery scan; and
- Contact Armvora if the package remains missing.
Email support@armvora.com with your order number so we can review the tracking record.
What should I do if my package arrives damaged?
Contact Armvora as soon as reasonably possible. Include your order number and photographs of:
- The damaged product;
- The outer package;
- The internal packaging; and
- The shipping label.
Keep the product and packaging until we confirm whether they are needed for inspection or return processing.
Returns and Refunds
What is Armvora’s return window?
Eligible return requests may be submitted within 90 calendar days after delivery.
The product must have been purchased directly from Armvora.com and must meet the conditions in our Return & Refund Policy.
How do I request a return?
Email support@armvora.com with:
- Your full name;
- Your order number;
- The product you wish to return;
- The reason for the return; and
- Photographs or video if the item is damaged or defective.
Wait for return authorization and the correct return address before mailing the product.
Who pays for return shipping?
For a change-of-mind return or another reason not caused by Armvora, the customer is generally responsible for direct return shipping costs, except where applicable law requires otherwise.
Armvora covers reasonable authorized return costs when a return is required because the product is damaged, defective, incorrect, or incomplete due to an issue attributable to Armvora.
Does Armvora charge a restocking fee?
Armvora does not charge a restocking fee for an approved return that complies with our Return & Refund Policy.
Where permitted by law, a refund may be reduced if the product has diminished in value because of handling or use beyond what was reasonably necessary to inspect it.
Where should I mail my return?
Do not mail a return to the Armvora business address or to an address shown on the original package unless Customer Support specifically authorizes that address.
Armvora may use different return-processing facilities. Contact support@armvora.com for the correct return address and instructions.
How long does a refund take?
For standard U.S. returns, approved refunds are generally initiated within 5–10 business days after the returned product is received and inspected.
The bank or payment provider may require additional time to post the credit. Refunds for valid German statutory withdrawals are processed within the timeframe required by applicable law.
Can customers in Germany withdraw from an online purchase?
Consumers in Germany generally have a statutory right to withdraw from an eligible distance purchase within 14 calendar days after receiving the goods, without giving a reason.
Withdrawal instructions, return-cost information, refund timing, and the model withdrawal wording appear in our Return & Refund Policy.
Warranty
Do Armvora products include a warranty?
Eligible products purchased directly from Armvora.com include a one-year Armvora Limited Warranty covering qualifying manufacturing defects in materials and workmanship.
The warranty begins on the product’s delivery date. Review our Warranty Policy for coverage, exclusions, remedies, and claim instructions.
What does the limited warranty cover?
The commercial warranty covers eligible manufacturing defects in materials and workmanship occurring during normal, intended household use.
It does not generally cover ordinary wear, cosmetic deterioration, misuse, improper assembly, exceeding product limits, accidents, or damage caused by an incompatible modification.
How do I submit a warranty claim?
Email support@armvora.com with your order number, product name, description of the issue, and clear photographs or video.
Armvora may provide troubleshooting, a replacement component, repair, product replacement, price reduction, or refund depending on the verified issue and applicable law.
Does the one-year warranty limit German legal guarantee rights?
No. Armvora’s one-year limited warranty is a voluntary commercial warranty. It does not replace or reduce the mandatory legal guarantee available to consumers in Germany.
Consumers in Germany generally receive a minimum two-year legal guarantee for new goods that were defective or nonconforming when delivered.
Privacy and Cookies
How does Armvora use my personal information?
Armvora may use personal information to process payments, fulfill orders, provide delivery updates, administer returns and warranties, prevent fraud, provide Customer Support, comply with law, and perform analytics or marketing where permitted.
Full details are provided in our Privacy Policy.
Can I change my cookie preferences?
Yes. You can accept, reject, or change available nonessential cookie categories through our Cookie Preferences page.
Strictly necessary cookies may continue operating because they support security, the shopping cart, checkout, payment processing, and privacy-choice storage.
Can I opt out of the sale or sharing of personal information?
Eligible U.S. residents may opt out of covered sale, sharing, or targeted-advertising activities through our Do Not Sell or Share My Personal Information page.
Armvora does not sell personal information for money in the ordinary meaning of “sell,” but certain advertising disclosures may fall within broader legal definitions.
Customer Support
How can I contact Armvora?
- Email: support@armvora.com
- Phone: +1 (601) 207-6628
- Business hours: Monday–Friday, 8:00 AM–4:00 PM Eastern Time, excluding applicable holidays
Include your order number when contacting us about an existing purchase. You may also visit our Contact Us page.
What information should I include when contacting support?
For faster assistance, include:
- Your full name;
- Your order number;
- The email address used for the order;
- A clear description of the issue; and
- Relevant photographs or video if the product is damaged or defective.
Do not send complete card numbers, card security codes, passwords, or banking credentials by email.